Clara Shih

I wrote 'The Facebook Era' because I felt like it needed to be written, and I was one of the people who might be qualified to do so. Specifically, my background is that I developed the first business application on Facebook. ”

Many companies talk about customer success, but how many actually put the customer first above all else, always? ”

Though decisions regarding work/life balance are important and vary widely from person to person, it may not be wise in the long run to optimize for doing the bare minimum at work. ”

The most important thing I've done at work has been to surround myself with amazing people who I trust and empower fully to do stuff better than I could. ”

Strong emotional connections between individuals, customers, and salespeople that trust each other will always be 10 times more powerful than the most expensive ad campaign. That's the power social media makes possible. ”

Like many of my fellow entrepreneurs, I didn't create Hearsay Social with my co-founder Steve Garrity because it would be fun and easy, but because we're at our best when faced with enormous challenges. ”

I was born in Hong Kong and immigrated to the United States with my family when I was 4. I spent most of my childhood in Chicago. My elementary school had no program in English as a second language, so I was placed in a class for students with speech impediments. ”

My father, a math professor in Hong Kong, worked as an electrical engineer here. My mother was an art teacher, but once we came to the United States, she went back to school and became certified as a special-education teacher. ”

Rather than wringing our hands about robots taking over the world, smart organizations will embrace strategic automation use cases. Strategic decisions will be based on how the technology will free up time to do the types of tasks that humans are uniquely positioned to perform. ”

With new technologies promising endless conveniences also comes new vulnerabilities in terms of privacy and security. And nobody is immune. ”