Andrea Jung

Talent is the No. 1 priority for a CEO. You think it's about vision and strategy, but you have to get the right people first. ”

There are pros and cons of experience. A con is that you can't look at the business with a fresh pair of eyes and as objectively as if you were a new CEO. Fire yourself on a Friday night and come in on Monday morning as if a search firm put you there as a turn-around leader. Can you be objective and make the bold change? ”

We also never undercut representatives' prices. A representative will always be able to sell the discounts in our core business, which are not offered at retail. So it's never more advantageous to buy there. ”

I feel like I'm part of history being made. I leave Apple board meetings thinking, 'I've got to do a better job.' ”

There's obviously a correlation between an economically empowered woman and the investments she makes. That leads to her social and moral conscience for bettering her community. ”

No one in my family had a retail or marketing background. They were professionals. They didn't understand just what I was doing by going into retailing. After I started, though, it got into my blood. I knew this was what I wanted. ”

Avon invented the concept of direct marketing and direct selling beauty. And that's still very valid to us. We'll have a firm that will be around for another 114 years as strongly as it was the first 114. ”

The game in beauty is changing so much, if your product isn't high tech or can't make a unique performance claim - plump your lips, reduce your lines, look glossy, and stay on for 24 hours - you can't go to market today. I'm not just talking about a $20 lipstick, but a $5 lipstick! ”

A representative is free delivery; she's a personal beauty consultant. Some people want that high touch. ”

If you feel like it's difficult to change, you will probably have a harder time succeeding. ”