Alexandra Robbins

In the black sororities, they celebrate achievement academically, and they really do work toward community service. As much as the white sororities claim that's the case in their groups, it's not really so. White sororities focus on relationships. ”

A Health Affairs study comparing patient-satisfaction scores with HCAHPS surveys of almost 100,000 nurses showed that a better nurse work environment was associated with higher scores on every patient-satisfaction survey question. ”

When healthcare is at its best, hospitals are four-star hotels, and nurses, personal butlers at the ready - at least, that's how many hospitals seem to interpret a government mandate. ”